Welcome to Compositlo

We are dedicated to providing thoughtful and reliable customer support throughout your fragrance journey.

Whether you need assistance with fragrance details, scent selection, order information, shipping updates, returns, damaged items, or general questions about our collections, our customer care team is always here to help.

For questions regarding orders, delivery, fragrances, returns, after-sales support, or business partnerships, please contact us through the official channel below.

1. Customer Support by Email

Email: service@compositlo.com

Our fragrance care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

For assistance with an existing order, please include your order number whenever possible so we can provide faster support.

For fragrance-related questions, please include:

• Fragrance name
• Order number, if applicable
• A brief description of your question or request
• Clear photos of the product or packaging, when relevant
• A short video if the issue relates to the bottle, spray performance, or product condition

Providing these details allows our team to better understand your needs and offer a more efficient solution.

2. Customer Support Hours

Customer Support Email: service@compositlo.com

Customer Service Hours: Monday–Friday 9:00 AM–6:00 PM Eastern Time (ET)

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during holidays, seasonal promotions, or periods of increased customer inquiries.

3. Orders, Shipping & After-Sales Support

Our customer care team can assist with:

• Order status and tracking information
• Shipping and delivery questions
• Fragrance details and product information
• Scent selection guidance
• Storage and fragrance care recommendations
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales requests
• Product packaging and bottle-related questions
• Business and wholesale partnership inquiries

To help us resolve your request efficiently, please provide your order number and the email address used when placing your order.

If your fragrance arrives damaged, incorrect, or incomplete, please contact us as soon as possible and provide clear photos of the product and packaging.

4. Fragrance Support

Compositlo creates refined fragrance collections inspired by different emotions, environments, and moments. Our signature collections include:

• Oriental Woody Fragrances
  Inspired by timeless oriental landscapes and natural woods, this collection blends warm woody notes with elegant depth, creating a sophisticated and calming fragrance experience.
• Garden Floral Fragrances
  Inspired by blooming gardens and delicate flowers, this collection captures freshness, softness, and graceful floral expressions for everyday moments.
• Night Amber Fragrances
  Inspired by evening atmospheres and warm amber tones, this collection creates a mysterious, rich, and captivating scent experience.

If you need assistance with a fragrance, our customer care team can help with:

• Fragrance notes and scent profiles
• Recommended fragrance styles
• Bottle design and packaging details
• Spray performance and bottle usage
• Fragrance storage recommendations
• Product variations and collection information
• General fragrance questions

Because each fragrance has its own unique scent composition and story, please include the fragrance name when contacting our team.

5. Business & Wholesale Inquiries

Compositlo welcomes collaboration opportunities with fragrance retailers, distributors, beauty and lifestyle businesses, and professional partners around the world.

For wholesale purchasing, distribution cooperation, bulk orders, or other business opportunities, please contact:

Email: service@compositlo.com

Please include one of the following subject lines so your request can be directed to the appropriate team:

Subject: Business Inquiry

or

Subject: Wholesale Inquiry

When possible, please include:

• Company or organization name
• Market or business location
• Expected order volume
• A brief introduction of your partnership request

Our team will carefully review your inquiry and respond with the relevant information regarding fragrance collections, cooperation opportunities, and purchasing details.

6. Corporate Information

Brand: Compositlo

Website: compositlo.com

Legal Entity: Hangzhou Feng'an Technology Co., Ltd.

Registered Address: Room 11A, Building 4, Zhonghai Kangcheng International, No. 149 Qinghui Road, Huanggekeng Community, Longcheng Street, Longgang District, Shenzhen City, Guangdong Province, China

Unified Social Credit Code: 91330110MAE7QRJL7K

For business inquiries, partnerships, or other cooperation opportunities, please contact our foreign trade manager:

Phone: +86 13487768518

Customer Support Email: service@compositlo.com

Compositlo.com is owned and operated by Hangzhou Feng'an Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order management, fragrance collection development, and related e-commerce activities.

We're Here to Help

From discovering your signature scent to receiving and enjoying your fragrance, Compositlo is committed to creating a smooth and thoughtful experience at every step.

Whether you are exploring the warmth of Oriental Woody Fragrances, the elegance of Garden Floral Fragrances, or the mysterious atmosphere of Night Amber Fragrances, our team is here to assist you in finding the fragrance that matches your personal moments and preferences.

If you have any questions, please contact us at:

Email: service@compositlo.com

Thank you for choosing Compositlo.

Compositlo — Crafted Scents for Every Moment.