Return Policy

At Compositlo, we are committed to providing a refined fragrance experience from the moment you select your scent until you receive and enjoy your fragrance.

Our fragrance collections are inspired by unique emotions and atmospheres, including:

  • Oriental Woody Fragrances — inspired by warm woods, oriental landscapes, and timeless sophistication.
  • Garden Floral Fragrances — inspired by blooming gardens, delicate flowers, and elegant freshness.
  • Night Amber Fragrances — inspired by evening moments, warm amber notes, and mysterious depth.

Because each fragrance represents a carefully crafted scent experience, we have established return and refund guidelines designed to protect both our customers and the integrity of our fragrance collections.

Return Eligibility

Customers may request a return within 30 days after receiving their Compositlo fragrance order.

To be eligible for a return, the fragrance must meet the following conditions:

  • The perfume bottle must remain unused and in its original condition.
  • The fragrance packaging, including the box, protective materials, labels, and included items, must be intact.
  • The product must not show signs of spraying, wearing, testing, or alteration.
  • The order must include valid purchase information, such as the order number and customer details.

Due to the personal nature of fragrance products, returned items must maintain their original condition to ensure product quality and hygiene standards.

Fragrance Return Conditions

Before requesting a return, please ensure that your fragrance order meets the following requirements:

  • The perfume bottle has not been opened or used.
  • The fragrance seal, protective packaging, and presentation materials remain complete where applicable.
  • The product has not been damaged after delivery due to improper handling.
  • The fragrance has been stored appropriately after receipt.

If a fragrance bottle has been sprayed, opened, or used, we may be unable to accept the return because fragrance products cannot be resold once their original condition has changed.

Non-Returnable Fragrance Items

Certain Compositlo fragrance products may not be eligible for return, including:

  • Opened or used perfume bottles.
  • Fragrances that have been sprayed, tested, or partially consumed.
  • Products without original fragrance packaging.
  • Items damaged due to customer handling after delivery.
  • Gift sets or special fragrance collections that have been opened or used.

These restrictions help us maintain the quality, authenticity, and presentation of every Compositlo fragrance collection.

Damaged or Defective Fragrance Orders

We carefully prepare every Compositlo fragrance order with protective packaging. However, if your fragrance arrives damaged, leaking, broken, or defective, please contact us as soon as possible after delivery.

To help us review your request efficiently, please provide:

  • Your order number.
  • Clear photographs of the perfume bottle.
  • Photographs of the fragrance packaging.
  • Photographs of the shipping box and protective materials.
  • A short video showing the issue when necessary.

Please keep the original fragrance bottle, packaging, and shipping materials until our customer support team has completed the review.

Depending on the situation, we may provide an appropriate solution, including replacement, refund, or other available resolution.

How to Request a Return

To begin a return request, please contact our customer support team with the following information:

  • Order number.
  • Customer name.
  • Email address used during checkout.
  • Reason for requesting a return.
  • Photographs of the fragrance product when applicable.

Our team will review your request and provide return instructions if your order meets the return requirements.

Please do not send fragrance products back before receiving return approval and instructions from our customer support team.

Return Shipping

Once your return request has been approved by the Compositlo customer care team, we will provide the necessary return instructions.

Customers are responsible for ensuring that returned fragrance products are properly packaged to prevent damage during transportation.

Please use suitable protective packaging when returning perfume bottles, as glass fragrance containers and presentation boxes require careful handling.

Unless the return is caused by a damaged, defective, or incorrect fragrance order received from Compositlo, return shipping costs may be the responsibility of the customer.

Compositlo is not responsible for fragrance products lost or damaged during unauthorized return shipments.

Refund Process

Once your returned fragrance order has been received and inspected, our team will review the condition of the perfume bottle, packaging, and related materials.

If the return meets our eligibility requirements, your refund will be processed to the original payment method used during checkout.

Refund processing times may vary depending on:

  • The inspection process after receiving the returned fragrance.
  • Your original payment provider.
  • Bank or financial institution processing times.

Please note that original shipping charges, customs fees, duties, or other non-refundable charges may not be included in the refund unless required by applicable regulations.

Exchange Policy

Compositlo understands that choosing a fragrance is a personal experience. If you receive an incorrect or damaged fragrance order, please contact our customer support team for assistance.

For eligible situations, we may provide a replacement fragrance or another appropriate solution based on product availability and order circumstances.

Because fragrances are personal-use products, exchanges for opened or used perfume bottles may not be accepted.

If you wish to exchange an unopened fragrance for another scent collection, please contact us first so our team can review your request.

Available options may depend on the condition of the product, inventory availability, and applicable return requirements.

Order Cancellation

If you need to cancel your fragrance order, please contact our customer support team as soon as possible after placing your order.

We will make reasonable efforts to process cancellation requests before your fragrance order enters preparation or shipment.

Once your order has been prepared, packaged, or shipped, cancellation may no longer be available and the order may need to follow the applicable return process.

Incorrect or Missing Fragrance Items

If you receive an incorrect fragrance, missing item, or order that does not match your purchase details, please contact us promptly.

To help us resolve the issue efficiently, please provide:

  • Order number.
  • Photographs of the received fragrance products.
  • Photographs of the packaging label.
  • A description of the issue.

Our customer support team will review your request and provide an appropriate solution.

International Returns

Customers returning fragrance orders from international destinations may be responsible for return shipping costs, customs procedures, duties, taxes, or other applicable charges unless otherwise required by law.

Because international fragrance shipments may involve additional transportation and customs procedures, return processing times may vary depending on the destination and carrier requirements.

Compositlo recommends contacting our customer support team before sending any international return shipment.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or fragrance order assistance, please contact our customer support team.

Brand: Compositlo

Official Website: compositlo.com

Legal Entity: Hangzhou Feng'an Technology Co., Ltd.

Unified Social Credit Code: 91330110MAE7QRJL7K

Phone: +86 13487768518

Registered Address:
Room 11A, Building 4, Zhonghai Kangcheng International, No. 149 Qinghui Road, Huanggekeng Community, Longcheng Street, Longgang District, Shenzhen City

Customer Support Email: service@compositlo.com

Compositlo.com is owned and operated by Hangzhou Feng'an Technology Co., Ltd.

The company is responsible for the operation of the online store, customer service, fragrance collection management, order coordination, and related e-commerce activities.

When contacting us regarding a return or refund request, please include your order number and the email address used during checkout so our team can assist you more efficiently.

For damaged fragrance inquiries, providing clear photographs of the perfume bottle and packaging will help us review your request more quickly.

Compositlo — Crafted Scents for Every Moment.