Warranty & Guarantee

Our Commitment to Quality

At Compositlo, we are dedicated to creating refined fragrance experiences through carefully developed scent collections, elegant perfume bottles, and thoughtful packaging details.

Our fragrance collections include:

• Oriental Woody Fragrances — inspired by warm woods, oriental landscapes, and timeless elegance.
• Garden Floral Fragrances — inspired by blooming gardens, delicate floral notes, and graceful freshness.
• Night Amber Fragrances — inspired by evening atmospheres, warm amber accords, and mysterious sophistication.

Each fragrance order is carefully prepared and inspected before shipment to ensure that your perfume bottle, packaging presentation, and scent collection meet our quality standards.

If your fragrance arrives damaged, has a qualifying manufacturing issue, or experiences an eligible issue during the warranty period, our customer support team will work with you to provide an appropriate solution.

90-Day Limited Warranty

Most Compositlo fragrance products are covered by a 90-day limited warranty, beginning from the date your order is delivered.

This warranty applies to eligible manufacturing defects or fragrance-related issues that occur during normal intended use.

Depending on the specific circumstances, available solutions may include:

• A replacement fragrance product.
• A replacement bottle, spray mechanism, or applicable fragrance packaging element when available.
• Store credit.
• A refund where appropriate.

The specific resolution will depend on the nature of the issue, product availability, inspection results, and the circumstances of the claim.

What Is Covered

Our limited warranty may cover eligible issues including:

Manufacturing Defects

Defects in materials, craftsmanship, or production quality that affect the normal presentation or intended use of the fragrance product.

Spray Nozzle, Atomizer, or Bottle Issues

For eligible Oriental Woody Fragrances, Garden Floral Fragrances, Night Amber Fragrances, and other Compositlo perfume collections, this warranty may cover unexpected issues involving:

• Spray nozzles.
• Atomizer systems.
• Protective fragrance caps.
• Glass perfume bottles.
• Dispensing mechanisms.

Coverage applies only when such issues occur during normal intended use and are not caused by accidental damage or improper handling.

Fragrance Packaging Defects

Issues involving the original fragrance packaging, presentation box, labels, or included packaging elements caused by manufacturing defects may be considered for warranty review.

Products Damaged on Arrival

Fragrance orders that arrive broken, cracked, leaking, damaged, or unusable due to shipping or handling may qualify for assistance under this warranty policy.

What Is Not Covered

The limited warranty does not cover damage or issues caused by:

• Accidental drops, impacts, cracking, or breakage after delivery.
• Improper handling of perfume bottles, spray systems, or packaging.
• Misuse or use outside the intended purpose of the fragrance product.
• Exposure to excessive moisture, heat, direct sunlight, chemicals, or unsuitable storage environments.
• Normal wear and aging of packaging materials.
• Cosmetic changes caused by regular use.
• Unauthorized repairs, modifications, or alterations.
• Damage caused by improper cleaning or maintenance.
• Loss or theft of fragrance products.
• Damage occurring after the applicable warranty period.

Minor variations in fragrance notes, color, packaging texture, bottle appearance, or decorative details may occur due to the nature of handcrafted fragrance presentation and are generally not considered defects when they do not affect the normal fragrance experience.

Damaged or Defective Fragrance Items

If your Compositlo fragrance order arrives damaged, defective, leaking, or with an issue affecting the normal use of the fragrance bottle or spray system, please contact our customer support team as soon as possible after delivery.

To help us review your warranty request efficiently, please provide:

• Your order number.
• Your full name and email address used during checkout.
• A brief description of the fragrance issue.
• Clear photographs showing the perfume bottle, packaging, and affected area.
• A short video demonstrating the issue when applicable.

If the issue occurred during transportation, please also provide photographs of:

• The outer shipping package.
• The shipping label.
• The internal protective packaging.

Please keep the original fragrance bottle and packaging until our customer service team has completed the review.

How to Make a Warranty Claim

To submit a warranty claim, please contact Compositlo customer support through the contact information provided on our website.

Please include your order number and supporting photographs or videos so our team can evaluate your request more efficiently.

Our customer service team will normally review warranty requests and respond within 24–48 hours.

Additional information may be requested if necessary to confirm the fragrance condition, packaging details, or nature of the issue.

Replacement Fragrance Products

If a warranty replacement is approved, Compositlo will make reasonable efforts to provide the same fragrance product or scent collection.

If the original fragrance is unavailable, we may provide one of the following options:

• A comparable fragrance replacement.
• Store credit.
• Another appropriate solution based on the circumstances.

Replacement availability may vary depending on fragrance collection inventory and product availability.

Refunds

Warranty approval does not automatically guarantee a refund.

Refund eligibility will be determined based on the nature of the fragrance issue, warranty conditions, and our applicable Return & Refund Policy.

When a refund is approved, it will normally be issued to the original payment method used during checkout.

Refund processing times may vary depending on your bank, payment provider, or financial institution.

Returns and Warranty Are Different

Our Return & Refund Policy applies when you wish to return an eligible fragrance purchase within the applicable return period.

Our Limited Warranty Policy applies specifically to qualifying manufacturing defects, bottle issues, spray system problems, or fragrance-related product concerns covered under warranty conditions.

Please review our Return & Refund Policy for complete information regarding returns, refunds, and eligibility requirements.

Shipping Damage

If your fragrance package appears damaged when delivered, we recommend taking photographs of the package before opening it.

If the fragrance bottle inside is damaged, leaking, or affected during transportation, please contact our customer support team and provide photographs of:

• The outer shipping package.
• The shipping label.
• The damaged perfume bottle.
• Any damaged internal packaging materials.

Providing complete information helps our team review your request more efficiently and determine the appropriate solution.

Fragrance Care

To help maintain the quality, appearance, and scent experience of your Compositlo fragrance, we recommend:

• Following all fragrance care instructions provided with your order.
• Using the perfume only for its intended purpose.
• Handling glass bottles, spray nozzles, atomizers, and caps carefully.
• Avoiding excessive exposure to heat, moisture, direct sunlight, or harsh chemicals.
• Keeping the fragrance bottle clean and dry.
• Storing fragrances in a cool, dry place away from direct sunlight when not in use.
• Avoiding unnecessary drops, impacts, or rough handling.

Improper storage, use, or maintenance may affect warranty eligibility.

Consumer Rights

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Nothing in this policy is intended to exclude, limit, or restrict any consumer rights that cannot legally be excluded or restricted.

Contact Us

If you have questions regarding fragrance warranty coverage, product quality, or an existing warranty claim, please contact our customer support team.

Brand: Compositlo

Official Website: compositlo.com

Legal Entity: Hangzhou Feng'an Technology Co., Ltd.

Registered Address:
Room 11A, Building 4, Zhonghai Kangcheng International, No. 149 Qinghui Road, Huanggekeng Community, Longcheng Street, Longgang District, Shenzhen City

Unified Social Credit Code: 91330110MAE7QRJL7K

Phone: +86 13487768518

Customer Support Email: service@compositlo.com

Compositlo.com is owned and operated by Hangzhou Feng'an Technology Co., Ltd.

The company is responsible for online store operations, customer service, fragrance collection management, order coordination, and related e-commerce activities.

When contacting us regarding a warranty request, please include your order number and the email address used during checkout so our team can assist you more efficiently.

For fragrance quality issues, bottle damage, or packaging concerns, clear photographs and videos will help us review your request more quickly.

Compositlo — Crafted Scents for Every Moment.