Refund policy

At Compositlo, our goal is to deliver a smooth and satisfying shopping experience for all your kitchen‑storage needs. This policy outlines our procedures for return, damage reporting and refund applications for our kitchen storage and shelf products.

Return Window

You are eligible to submit a return application within 30 days after parcel delivery. Products must stay unused, kept sealed inside original packaging and come along with valid purchase evidence to meet return conditions. Bear in mind that shipments sent back without prior authorization might get rejected.

Non‑Returnable Items

Custom‑made personalized storage goods, final‑sale clearance merchandise and gift cards cannot be returned or exchanged. This rule does not apply to goods delivered with manufacturing flaws or when local consumer‑protection legislation enforces return obligations.

Damaged, Incorrect, or Missing Items

Kindly examine your goods immediately once you receive the parcel. Should you get broken, faulty, wrong kitchen storage units or face missing‑parts situations, get in touch with us promptly. Provide your order number together with sharp photos capturing the goods, original package and shipping label. We will assess your submitted proof and offer suitable remedies including replacement, full or partial refund.

Return Shipping

Buyers take charge of return‑delivery expenses, except for cases caused by product defects, shipping errors, or situations mandated by local consumer law. Initial delivery fees will not be reimbursed. We highly suggest choosing a traceable courier option. You remain accountable for the returned package until our warehouse successfully signs for it.

Refunds

After we receive and thoroughly check your returned goods, accepted refunds will be processed to your original payment channel. Please set aside reasonable processing duration for your bank or payment service to post the funds to your account. If permitted under local laws, value depreciation fees may be subtracted, when products suffer extra wear from improper handling beyond basic inspection.

How to Get Help

Require support for return‑related matters? Send an email to service@compositlo.com, include your order ID, the grounds for your application plus any relevant picture materials.

Please note: no clauses within this policy shall override your statutory consumer rights granted by applicable local laws.